Shipping policy
SHIPPING POLICY
🚚 FREE TRACKED SHIPPING ON ALL ORDERS
We're proud to offer free, fully-tracked shipping
worldwide on every order — no minimum purchase
required. Every package includes a tracking number
sent to your email upon dispatch, so you can
follow your order from our warehouse to your
doorstep.
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ORDER PROCESSING
Orders are typically processed and shipped within
1-3 business days from the date of purchase.
Business days exclude weekends and public
holidays. Orders placed on Friday after 12:00 PM
(GMT) or during the weekend will be processed the
following Monday.
During peak periods (sales, drops, holidays),
processing times may extend to 3-5 business days.
We will notify you by email if delays exceed our
standard processing window.
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ESTIMATED DELIVERY TIMES
Once shipped, estimated transit times are as
follows:
🇺🇸 United States 5-8 business days
🇨🇦 Canada 5-8 business days
🇬🇧 United Kingdom 5-8 business days
🇫🇷 France & EU 5-8 business days
🇦🇺 Australia & New Zealand 5-8 business days
🌍 Middle East 5-8 business days
🌐 Rest of World 7-12 business days
These are estimates only. Actual delivery times
may vary based on your location, customs
processing, carrier capacity, and external factors
beyond our control.
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WHEN DELIVERY MAY TAKE LONGER
While we work hard to meet our shipping estimates,
several factors can occasionally extend delivery
times:
→ Customs and import processing
International packages may be held by customs
authorities for inspection. This is standard
procedure and outside our control. Customs
delays typically add 2-7 business days to the
estimated transit time.
→ Remote or rural delivery addresses
Deliveries to remote regions, islands, or
rural areas may require additional transit
time (up to 5 extra business days).
→ Peak periods and seasonal volume
November through January (Black Friday,
holidays) and major sale events can cause
global shipping delays of 3-7 additional days.
→ Weather and carrier disruptions
Severe weather, natural events, strikes,
pandemics, or carrier service interruptions
may impact delivery schedules.
→ Incorrect or incomplete shipping information
If the address provided at checkout is
incorrect or incomplete, delivery will be
delayed. Please review your shipping details
carefully before submitting your order.
→ Failed delivery attempts
If the carrier is unable to deliver your
package and you do not collect it within their
holding period, the order may be returned to
us. Reshipping fees may apply.
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TRACKING YOUR ORDER
Once your order ships, you will receive a
shipping confirmation email containing:
→ Your tracking number
→ A direct link to track your package
→ The carrier name handling your delivery
→ Estimated delivery date
If you haven't received tracking information
within 5 business days of placing your order,
please check your spam folder or contact us at
info@wearartn.com.
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CUSTOMS, DUTIES, AND IMPORT TAXES
For orders shipped outside the European Union,
customers are responsible for any customs duties,
import taxes, or fees imposed by the destination
country.
These charges, if applicable, are determined by
your local customs authority and are not included
in your order total or our shipping fees. We have
no control over these charges and cannot predict
their exact amount.
Refusal to pay customs charges may result in your
package being returned to us or destroyed by
customs. In such cases, we cannot offer a refund
for the original shipping cost or any return
shipping fees incurred.
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SHIPPING ADDRESS CHANGES
We are unable to modify shipping addresses once
an order has been processed and shipped.
If you need to change your delivery address,
please contact us within 12 hours of placing your
order at info@wearartn.com. Address changes
requested after this window cannot be guaranteed.
We are not responsible for orders shipped to
addresses provided incorrectly by the customer at
checkout.
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LOST OR STOLEN PACKAGES
Once a package is marked as "Delivered" by the
carrier, ARTN is not liable for stolen or
missing packages.
We strongly recommend providing a secure delivery
address or selecting a delivery option that
requires signature confirmation when available.
If your tracking shows "Delivered" but the
package has not arrived:
1. Check with neighbors and household members
2. Look around your delivery location (porches,
garages, mailboxes)
3. Wait 24-48 hours, as some carriers mark
packages as delivered slightly before actual
delivery
4. Contact your local carrier office with your
tracking number
5. If still missing, contact us at
info@wearartn.com within 7 days of the
delivery date
For packages not marked as "Delivered" but
significantly delayed (more than 14 business days
beyond estimated delivery), please contact us —
we will investigate with the carrier and assist
in resolving the issue.
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DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an
incorrect item, please contact us at
info@wearartn.com within 48 hours of delivery
with:
→ Your order number
→ Photos of the damaged item or packaging
→ A description of the issue
We will send you a replacement at no additional
cost or issue a full refund, including any return
shipping if needed.
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SHIPPING TO MULTIPLE ADDRESSES
We currently ship to one address per order. If
you wish to send items to multiple addresses,
please place separate orders for each delivery
location.
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P.O. BOXES AND APO/FPO ADDRESSES
We can deliver to P.O. Boxes and APO/FPO
addresses in most regions. However, transit times
to these addresses may be longer than standard
delivery estimates. Some carriers may not deliver
to P.O. Boxes — in such cases, we will contact
you to provide an alternative address.
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COUNTRIES WE SHIP TO
We currently ship worldwide. If your country is
not appearing at checkout, please contact us at
info@wearartn.com — we may be able to arrange a
custom shipping solution.
Note: certain countries may be temporarily
restricted due to local regulations, sanctions,
or carrier limitations. We will notify you if
your order cannot be shipped to your location.
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CONTACT US
For any shipping-related questions, please reach
out to us at info@wearartn.com.
We respond to inquiries within 24 hours, Monday
through Friday.
ARTN
info@wearartn.com