Contact information
GET IN TOUCH
We're here to help. Whether you have a question
about your order, need styling advice, or just
want to say hello — we read every message and
reply within 24 hours.
───────────────────────────────────────
📧 EMAIL US
For all inquiries, the fastest way to reach us is
by email:
info@wearartn.com
We respond to all messages within 24 hours,
Monday through Friday.
When emailing about an order, please include:
→ Your order number (e.g., #1234)
→ The email used to place the order
→ A clear description of your question
This helps us help you faster.
───────────────────────────────────────
💬 WHAT WE CAN HELP WITH
ORDER & SHIPPING
Tracking your order, delivery delays, address
changes, missing packages
RETURNS & EXCHANGES
Starting a return, sizing issues, exchange
requests, refund status
SIZING & FIT
Help choosing your size, fit advice, materials
information
PRODUCT QUESTIONS
Materials, care instructions, restocks,
upcoming drops
PRESS & COLLABORATIONS
Brand partnerships, content collaborations,
press inquiries
WHOLESALE & B2B
Bulk orders, retail partnerships, custom
projects
───────────────────────────────────────
⚡ RESPONSE TIMES
→ Standard inquiries Within 24 hours
→ Order issues Within 12 hours
→ Defective/damaged items Within 6 hours
→ Press/wholesale Within 48 hours
We respond Monday through Friday, 9:00 AM to
6:00 PM (CET). Inquiries received during
weekends or public holidays will be answered the
next business day.
───────────────────────────────────────
📱 FOLLOW US
Stay updated on new drops, restocks, and behind-
the-scenes content:
Instagram @wearartn
For order-related questions, please email us
directly at info@wearartn.com — DMs on social
media are not monitored for customer service.
───────────────────────────────────────
🛍️ BUSINESS HOURS
Monday — Friday 9:00 AM – 6:00 PM (CET)
Saturday Closed
Sunday Closed
Closed on the following holidays:
→ January 1 (New Year's Day)
→ May 1 (Labor Day)
→ December 25 (Christmas Day)
Orders can be placed 24/7 — only customer
support is paused during these hours.
───────────────────────────────────────
🌍 COMPANY INFORMATION
ARTN is a registered trademark operated by:
[Mangin EI / SPARTAN CELESTIC LLC]
[Full registered business address]
[City, Postal code, Country]
Business Registration: [SIRET / Registration #]
VAT Number: [If applicable]
Email: info@wearartn.com
───────────────────────────────────────
💳 PAYMENT & SECURITY
For payment-related questions or to report a
suspicious transaction, please contact us
immediately at info@wearartn.com with the
subject line "URGENT — Payment Issue".
We never ask for your full card details or
password by email. If you receive a suspicious
message claiming to be from ARTN, please forward
it to us so we can investigate.
───────────────────────────────────────
⚖️ LEGAL INQUIRIES
For legal matters, intellectual property
concerns, copyright issues, or formal complaints,
please contact us at info@wearartn.com with the
subject line "Legal Inquiry".
───────────────────────────────────────
PROBLEMS WITH YOUR ORDER?
We want to make it right. If something isn't
working as expected, please reach out — we
respond fast and we genuinely care about getting
you sorted.
→ For returns and exchanges, see our
Refund Policy [LINK]
→ For shipping questions, see our
Shipping Policy [LINK]
→ For all other questions, email us at
info@wearartn.com
───────────────────────────────────────
We're a small team that cares about every order.
Thanks for being here.
— The ARTN team