Refund policy
REFUNDS & RETURNS
Our policy lasts for 60 days. If more than 60 days
have passed since your purchase, unfortunately, we
cannot offer a refund or exchange.
To be eligible for a return, your item must be
unused and in the same condition that you received
it. It must also be in the original packaging.
Certain types of goods are exempt from being
returned. We do not accept intimate or sanitary
products, hazardous materials or substances, or
flammable liquids or gases.
Other items that are not eligible for return include:
- Gift cards
- Downloadable software
To complete your return, we require a receipt or
proof of purchase. Please do not return your
purchase to the manufacturer.
In some cases, only partial refunds are granted
(if applicable):
- Any item not in its original condition, damaged,
or missing parts for reasons not due to our error
- Any item returned more than 60 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will
send you an email to notify you that we have
received the returned item. We will also notify you
of the approval or rejection of your refund. If
approved, your refund will be processed, and a
credit will automatically be applied to your credit
card or original method of payment within a few days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, first check
your bank account again. Then contact your credit
card company, as it may take some time before your
refund is officially posted. Next, contact your
bank. There is often some processing time before a
refund is posted. If you have done all of this and
you still have not received your refund yet, please
contact us at info@wearartn.com.
SALE ITEMS OR PROMOTIONAL ITEMS (IF APPLICABLE)
Only regular priced items may be refunded.
Unfortunately, sale items or promotional items
cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or
damaged upon receipt. If you need to exchange it
for the same item, send us an email at
info@wearartn.com.
GIFTS
If the item was marked as a gift when purchased and
shipped directly to you, you will receive a gift
credit for the value of your return. Once the
returned item is received, a gift certificate will
be mailed to you.
If the item was not marked as a gift when
purchased, or if the gift giver had the order
shipped to themselves to give to you later, we will
send a refund to the gift giver, and they will find
out about your return.
SHIPPING
You will be responsible for paying for your own
shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from
your refund.
Depending on where you live, the time it may take
for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend
using a trackable shipping service or purchasing
shipping insurance. We cannot guarantee that we
will receive your returned item.
For return inquiries, please contact us at
info@wearartn.com.
